Cancellations, Refunds and Transfers

Payment Information

All classes/exams require pre-payment by one of the following methods to confirm your seat:

  • Visa
  • Mastercard
  • American Express
  • Purchase Order
  • Check

Only credit card payment will be accepted for orders placed less than 30 calendar days prior to the start date of the class/exam.

Classes must be ordered by the Thursday prior to the class start date by 5 p.m. ET for sessions starting the following week (credit card payments only)

Orders are processed within 1 business day of the date the order is submitted.

Orders paid by check or purchase order must be paid in full by the due date on the invoice that you receive from ISX. Do not mail the check without receiving the invoice from ISX. If payment is not received by the due date, the order will be canceled. Cancellation of orders for non-payment requires re-registration for the class/exam with a credit card as the form of payment.

Cancellation Policy

The policies below apply to all ISX training and certification programs:

Cancellation by student

  • Student will receive a refund only if ISX receives a notice of cancellation at least 15 full calendar days (not including the class/exam start date) before the class/exam start date.
  • Student will not be eligible for a refund if ISX does not receive a notice of cancellation 15 full calendar days before the class/exam start date, but the class/exam may be rescheduled or another individual may attend in Student’s place. (see policies below for details).

Rescheduling by student

  • A student can reschedule a class/exam up to 2 times (fees discussed below may be applicable).
  • There will be no penalty for requesting a reschedule more than 15 calendar days prior to the class/exam start date.
  • Rescheduling requests made 15 full calendar days or less prior to the start date of the class/exam will incur a penalty fee of 50% of the MSRP. The penalty fee will be added to the student’s original class/exam cost.
  • Classes/exams that are rescheduled either the first or second time within the 15 calendar day window cannot later be canceled.
  • New class/exam date must be chosen at the time of rescheduling. A rescheduled class/exam must start no later than 6 months after the initial class/exam start date.
  • If a student does not attend a scheduled session (no show), payment for the session is forfeited. The student may not reschedule the session.

Course Transfer

  • A different individual may attend the scheduled class/exam as long as the change is made no less than 2 business days prior to the start date of the class/exam.
  • Virtual training students substitution: ISX must be notified of substitution prior to the Monday before class starts (this is for both open enrollment and on-sites).
  • If a student fails to attend the class transferred into, they forfeit the full course tuition.


  • All refunds will be made in the form of the original payment, with the exception of cash payments, which will be paid by check. Please allow up to four weeks to receive check refunds. No refunds will be issued once a class begins.

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