Support Services

ISX offers first line support for the suite of technologies. We provide implementation and integration services. Who best to answer your first phone call than our implementation specialists who perform integrations on a day-by-day and week-by-week basis?

One of our main goals is to provide customer satisfaction.  It’s what we work on the hardest. 100% of our staff is dedicated to this process.  Therefore, it is our goal to:

  • Be accessible, friendly, and helpful at all times.
  • Reply to your emails and support tickets within 24 hours.
  • Help resolve your problems as quickly as possible.
  • Provide timely information regarding System Incident.

And lastly, we promise to listen. Should we not meet our goals, we want to know about it so we can quickly remedy areas in need of improvement.  We want to know the good, the bad, and everything in-between.

We offer support through 2 channels, the first is our Knowledge Base with excellent troubleshooting guides and support topics. We advise you to browse through the Knowledge Base for the quickest possible resolution to your problem.

If you can’t find a solution in our Knowledge Base please open a support ticket and our support staff will be more than happy to help you.

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