IAM Managed (Cloud)

ISX partnered with Rackspace to deliver its Identity and Access Management services via RackConnect™ .  RackConnect™ is a unique solution designed for customers who require the flexibility and elasticity of the cloud, as well as the enhanced security and performance characteristics of traditional hosting—the best of both worlds. In essence, RackConnect enables customers to realize the power of Hybrid Hosting with dedicated VPN connectivity to the organizations internal network which in turn allows ISX to provide faster and better solutions at an overall reduced cost.

How IAM Managed Cloud Works

  • Customers may choose an F5® BIG-IP® Local Traffic Manager or a Cisco® ASA firewall to connect your traditional hosted infrastructure to the Rackspace Cloud
  • Cloud Servers can automatically be added to your load balancer, enabling you to scale on demand
  • Connect to Rackspace with an encrypted VPN tunnel to link the ISX IAM Managed Cloud to your data center or existing IT infrastructure
  • Define Network Security Policies in the customer portal and they are automatically applied and managed across your firewall, load balancer, and Cloud Servers
  • Manage cloud and dedicated network security policies centrally in the MyRackspace© customer portal

Request more information to see how ISX can help your organization Accelerate the value returned by your IAM solution.

    ISX IAM Managed Cloud services are supported by Rackspaces nine (9) data centers located in the U.S., the UK and Hong Kong—to serve our customer needs.Our Global Data Centers

    Physical Security

    • Keycard protocols, biometric scanning protocols and round-the-clock interior and exterior surveillance monitor access to every one of our data centers. Only authorized data center personnel are granted access credentials to our data centers. No one else can enter the production area of the datacenter without prior clearance and an appropriate escort.
    • Every data center employee undergoes multiple and thorough background security checks before they are hired.

    Precision Environment

    • Every data center’s HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant. This ensures that a duplicate system immediately comes online should there be an HVAC system failure.
    • Every 90 seconds, all the air in our data centers are circulated and filtered to remove dust and contaminants.
    • Our advanced fire suppression systems are designed to stop fires from spreading in the unlikely event one should occur.

    Conditioned Power

    • Should a total utility power outage ever occur, all of our data centers’ power systems are designed to run uninterrupted, with every server receiving conditioned UPS (Uninterruptible Power Supply) power.
    • Our UPS power subsystem is N+1 redundant, with instantaneous failover if the primary UPS fails.
    • If an extended utility power outage occurs, our routinely tested, on-site diesel generators can run indefinitely.

    Core Routing Equipment

    • Only fully redundant, enterprise-class routing equipment is used in Rackspace data centers.
    • Fiber carriers enter our data centers at disparate points to guard against service failure.

    Network Technicians

    • We require that the networking and security teams working in our data centers be certified. We also require that they be thoroughly experienced in managing and monitoring enterprise level networks.
    • Our Certified Network Technicians are trained to the highest industry standards.

    Cloud Servers™ SLA

    The Rackspace Cloud provides the same guarantee for Cloud Servers™ as Rackspace does for traditional hosted servers. Specifically:

    Network
    We guarantee that our data network center will be available 100% of the time in any given monthly billing period, excluding scheduled maintenance.

    Data Center Infrastructure
    We guarantee that data center HVAC and power will be functioning 100% of the time in any given monthly billing period, excluding scheduled maintenance. Infrastructure downtime exists when Cloud Servers™ downtime occurs as a result of power or heat problems.

    Cloud Server Hosts
    We guarantee the functioning of all cloud server hosts including the computing aspects, the storage aspects, and the hypervisor apsects. If a cloud server host fails, we guarantee that restoration or repair will be complete within one hour of problem identification.

    Migration
    If a cloud server migration is required because of cloud server host degradation, we will notify you at least 24 hours in advance of beginning the migration; unless we determine in our reasonable judgment, that we must begin the migration sooner to protect your cloud server data. Either way, we guaranty that the migration will be complete within three hours of the time that we begin the migration.

    Credits
    If we fail to meet a guarantee stated above, you will be eligible for a credit. Credits will be calculated as a percentage of the fees for the Cloud Servers™ adversely affected by the failure for the current monthly billing period during which the failure occurred (to be applied at the end of the billing cycle), as follows:

    Network: Five percent (5%) of the fees for each 30 minutes of network downtime, up to 100% of the fees.
    Data Center Infrastructure: Five percent (5%) of fees for each 30 minutes of infrastructure downtime, up to 100% of the fees;
    Cloud Server Hosts: Five percent (5%) of the fees for each additional hour of downtime, up to 100% of the fees;
    Migration: Five percent (5%) of the fees for each additional hour of downtime, up to 100% of the fees.

    Definitions: For purposes of this Service Level Guarantee:

    “cloud server” means your unique virtual machine instance;

    “cloud server fees” means the fees for your Cloud Servers™ for the monthly billing period in which the failure occurred and includes monthly virtual machine instance and bandwidth charges;

    “cloud server host” means the physical server which hosts your cloud server;

    “data center network” means the portion of The Rackspace Cloud network extending from the network egress point of your cloud server host to the outbound port of the data center border router;

    “power” includes UPSs, PDUs and cabling, but does not include the power supplies in cloud server hosts;

    “scheduled maintenance” means maintenance that is announced at least ten business days in advance, and that does not exceed sixty minutes in any calendar month.

    Limitations.
    You are not entitled to a credit if you are in breach of your services agreement with The Rackspace Cloud™ (including your payment obligations to us) until you have cured the breach. You are not entitled to a credit if downtime would not have occurred but for your breach of your agreement with The Rackspace Cloud or your misuse of Cloud Servers™ system.

    To receive a credit, you must contact your The Rackspace Cloud account team within thirty (30) days following the end of the downtime. You must show that your use of the Cloud Servers™ was adversely affected in some way as a result of the downtime to be eligible for the credit.

    This Service Level Guarantee is your sole and exclusive remedy for Cloud Servers™ unavailability.

    Notwithstanding anything in this Service Level Guarantee to the contrary, the maximum total credit for the monthly billing period, including all guaranties, shall not exceed 100% of your fee for that billing period. Credits that would be available but for this limitation will not be carried forward to future billing periods.

    This Service Level Guarantee is part of your Agreement with The Rackspace Cloud, along with The Rackspace Cloud™ Terms of Service and the AUP, and is subject to the terms and conditions stated in those documents.

    Rackspace Cloud Load Balancers SLA

    Load Balancers

    We guarantee that the load balancing service will be available 99.99% of the time in any given monthly billing period, excluding scheduled maintenance.

    In the event of a Load Balancer failure, the system is to failover to a partner device. In this event, the failover is to result in less than 30 seconds of disruption.

    Credits

    If we fail to meet a guarantee stated above, you will be eligible for a credit. Credits will be calculated as a percentage of the fees for the Rackspace Cloud Load Balancer adversely affected by the failure for the current monthly billing period during which the failure occurred (to be applied at the end of the billing cycle), as follows:

    Load Balancers: Five percent (5%) of the Load Balancer Fees for each additional hour of downtime, up to 100% of the Load Balancer Fees;

     

    Definitions: For purposes of this Service Level Guarantee:

    “Load Balancer” means your unique load balancer instance;

    “Load Balancer Fees” means the fees for your Rackspace Cloud Load Balancer for the monthly billing period in which the failure occurred and includes monthly instance, concurrent connections and bandwidth charges;

    “Scheduled Maintenance” means maintenance that is announced at least ten business days in advance, and that does not exceed sixty minutes in any calendar month.

    Limitations:

    You are not entitled to a credit if you are in breach of your services agreement with The Rackspace Cloud™ (including your payment obligations to us) until you have cured the breach. You are not entitled to a credit if downtime would not have occurred but for your breach of your agreement with The Rackspace Cloud or your misuse of the Rackspace Cloud Load Balancers system.

    To receive a credit, you must contact your The Rackspace Cloud account team within thirty (30) days following the end of the downtime. You must show that your use of the Rackspace Cloud Load Balancer was adversely affected in some way as a result of the downtime to be eligible for the credit.

    This Service Level Guarantee is your sole and exclusive remedy for Rackspace Cloud Load Balancer unavailability.

    Notwithstanding anything in this Service Level Guarantee to the contrary, the maximum total credit for the monthly billing period, including all guarantees, shall not exceed 100% of your fee for that billing period. Credits that would be available but for this limitation will not be carried forward to future billing periods.

    This Service Level Guarantee is part of your Agreement with The Rackspace Cloud, along with The Rackspace Cloud™ Terms of Service and the AUP, and is subject to the terms and conditions stated in those documents.

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